Bendigo and Adelaide Bank Great Southern loans

Liability under an assurance supplied in terms of the mortgage

This has been handled because of the Supreme Court of Victoria. The payment Deed settles all actions regarding the legitimacy and enforceability regarding the loan agreements, including protection (such as for instance guarantees).

Credit listing before 11 2014 december

It has been handled by the Supreme Court of Victoria. A default listing dispute has been managed because of the team proceedings.

Breach of financial obligation collection recommendations

We could start thinking about complaints about breaches of business collection agencies directions which do not look for to challenge the validity regarding the loan. We could examine these complaints even though BEN has obtained judgement when it comes to financial obligation.

Interest or expenses before 11 December 2014

It has been managed by the Supreme Court of Victoria. We can not look at a dispute in regards to the add up to be compensated beneath the loan, including interest and expenses incurred ahead of the date the payment Deed ended up being approved .

Interest (including break price) used after 11 December 2014

The payment Deed needed BEN to waive ‘Interest associated with Overdue Amounts’ accrued and unpaid as at 11 December 2014. This term is defined within the deed. We could give consideration to complaints about interest and costs (including break expenses) applied later that don’t fall inside the defined term in the deed.

that do I contact about my issues?

Whom you contact depends upon the type of the issues, whether you’ve got received a concluding decision page through the remediation system, and whether AFCA has jurisdiction to think about your issue.

• When you yourself have questions regarding your loan or even the remediation system, contact BEN on 1300 896 818.
• If you are dissatisfied with BEN’s review, you are able to contact AFCA through our site at afca.au or by phone on 1800 931 678. AFCA will likely then give consideration to whenever we have actually jurisdiction to think about the problem.
• If for example the issues fall outside of the range of both the remediation program and AFCA’s Rules, you ought to look for legal and/or economic advice about your choices. For instance, the remediation program and AFCA will perhaps not give consideration to issues which have formerly been addressed in court, including the enforceability associated with Great Southern loans.

What Exactly Is AFCA’s part?

Our company is a separate grievance resolution solution offered as a totally free option to the courts. Our part would be to investigate and resolve complaints about monetary businesses which are AFCA members which come within our Rules. You will find out more here.

AFCA doesn’t control the Australian economic solutions industry. The regulator is the Securities that is australian and Commission (ASIC). You’ll find out more about ASIC’s part on its internet site.

As explained above, AFCA can think about complaints by clients who aren’t content with the end result given by BEN under its remediation system. We could additionally give consideration to virtually any dilemmas raised by clients that fall in your jurisdiction, susceptible to the timeframes that are usual other limits that apply under our guidelines.

Nevertheless, there are numerous of dilemmas because they are outside our jurisdiction – for example, issues that were dealt with as part of the settlement of the Great Southern group proceedings that we cannot consider.

Problems falling outside jurisdiction

Problems dropping within jurisdiction

Nature of problem

Why we can’t give consideration to

Nature of problem

Why we are able to start thinking about

Borrower’s liability beneath the loan (including lending that is irresponsible

It has been handled by the Supreme Court of Victoria. AFCA will likely not start thinking about any problem raised in a dispute that is settled because of the team procedures.

We could think about monetary trouble disputes that try not to look for to challenge the legitimacy associated with loan. The responsibility to offer appropriate consideration to a consumer experiencing economic trouble is a continuous Code of Banking Practice responsibility that continued following the settlement deed ended up being entered into and authorized by the court. Nonetheless, we shall perhaps maybe not need BEN to refund any standard interest charged prior to the date the payment Deed ended up being authorized